Returns & Warranty

This policy applies to products purchased from SPC through a written quote and accepted order. Because SPC sells through quotes rather than an online checkout, returns and warranty claims are handled directly with our team using the process below.

SPC distributes a broad range of brands and product lines. Warranty coverage, return eligibility, inspection windows, restocking fees, freight responsibility, and cancellation terms can differ by manufacturer, product type, stock status, and quote terms. The written quote, order acknowledgment, manufacturer policy, and any RMA instructions we issue for your specific order control over any general summary on this page.

Most products SPC distributes carry the warranty of their manufacturer. The terms, duration, exclusions, evaluation process, and remedy are set by that manufacturer and vary by brand and product line. SPC helps administer those claims: we coordinate the claim, the evaluation, and any repair, replacement, or credit the manufacturer authorizes.

For SPC-controlled lines, including Sang-A Pneumatics products supplied through SPC, SPC can handle the warranty process more directly. Even then, the applicable terms depend on the product line, installation context, and order details. Ask us for the specific warranty that applies to any product before you order if warranty terms are important to your decision.

Warranties do not cover damage from misuse, improper installation, modification, normal wear, or use outside the product's rated conditions.

Please inspect every shipment when it arrives. Report shipping damage, shortages, or items that do not match your order as soon as possible so we can resolve it quickly and, where needed, file a freight claim within the carrier or manufacturer deadline that applies to that shipment. Keep the original packaging until the issue is resolved.

If you need to return an item, contact SPC to request a Return Merchandise Authorization (RMA) before shipping anything back. Return eligibility depends on the brand, product line, whether the item is stock or special order, whether it is unused and in original resalable condition, and the return terms available from the manufacturer or supplier. Returns must reference a valid RMA number; we cannot accept returns shipped without one.

Restocking and freight

Restocking fees, inspection fees, original freight, and return freight vary by brand, product line, manufacturer program, and reason for return. SPC will confirm the applicable terms when we issue the RMA. If the return is due to an SPC error or a verified manufacturer error, we will work with you and the manufacturer to correct it under the terms that apply to that product.

Items that cannot be returned

• Special-order, custom, or made-to-order products.
• Items cut, modified, assembled, or installed.
• Electrical, electronic, safety, hygienic, or application-specific items where the manufacturer or product line does not allow return once opened or installed.
• Products returned without an RMA, or outside the return terms confirmed for that order.

If an item arrives defective, damaged, or different from what your order specified, contact us promptly. Depending on the situation, the manufacturer policy, freight carrier rules, and applicable warranty, the remedy may be repair, replacement, credit, or another manufacturer-authorized resolution. Please have your order or quote number and, where possible, photos of the issue.

We can often change or cancel an order before it ships. Special-order, made-to-order, configured, imported, equipment, electrical, and manufacturer-direct items may not be cancellable once placed with the manufacturer, or may be subject to the manufacturer's cancellation terms. Contact us as early as possible if you need to change an order.

Contact the SPC team with your order or quote number, product line, and a short description of the issue. We will confirm the terms that apply to that specific brand and product line, issue an RMA if available, and walk you through the next step.